Client Terms & Conditions (Online Sessions)

Client Terms & Conditions (Online Sessions)
Last updated: February 2026

These Client Terms & Conditions apply to all online sessions booked with Aline Polack (“I”, “me”, “my”). By booking a session, you confirm that you have read and agree to these terms.

  1. Services

  • Online individual sessions and online couples sessions.

  • Sessions are delivered via Zoom.

  • Standard session length: 50 minutes, unless otherwise agreed in writing.

  • Languages: English, Portuguese, Spanish.

  • I work as a therapist/coach in training and provide evidence-informed support.

  1. Important limitations (not medical care / not crisis care)
    My services do not replace medical care, psychiatric treatment, medication management, or emergency services. If you are in immediate danger, experiencing a mental health crisis, or at risk of harming yourself or others, contact your local emergency number immediately (112 in many European countries) or go to the nearest emergency department.

  2. Booking
    You book sessions through the Website and/or the chosen scheduling method. You are responsible for providing accurate information and being available at the scheduled time.

  3. Fees, currency, and payment

  • Fees are charged in euros (EUR).

  • If you pay in another currency, any conversion display is indicative; the final exchange rate and any fees are determined by your bank or payment provider at the time of payment.

  • Payment is due in advance unless otherwise agreed in writing.

  1. Cancellation and rescheduling policy

  • You may cancel or reschedule free of charge up to 24 hours before the scheduled start time.

  • Cancellations within 24 hours and no-shows may be charged at 100% of the session fee because the reserved time cannot usually be reassigned.[montrealtherapy]​

  • Rescheduling is subject to availability.

  1. Confidentiality and its limits
    Sessions are confidential. Confidentiality may be limited where I believe there is a serious risk of harm to you or others, or where disclosure is required by law. As I am in training, I may seek supervision; any information shared for supervision is minimized and anonymized as much as possible.

  2. Online sessions, privacy, and recordings

  • You are responsible for having a stable internet connection and a private space for sessions.

  • Sessions are not recorded unless we both explicitly agree in writing beforehand.[aligoldstein]​

  • You agree not to record, screenshot, or store any part of the session (audio, video, or chat) without my explicit written consent.joshschubertlpc+1

  1. Client responsibilities
    You agree to:

  • Attend sessions in a condition that allows safe participation.

  • Communicate respectfully.

  • Inform me if there are safety concerns or urgent symptoms.

  1. Ending services
    Either you or I may end services at any time. When possible, a final session for closure is recommended.

  2. Governing law
    These terms are governed by French law, and disputes fall under the jurisdiction of the competent courts in France.

  3. Contact
    alinepolack21@gmail.com